nickbarnes: (Default)
[personal profile] nickbarnes
T-Mobile charged me money for a year without providing any service. I complained back in September, and received no reply. This week I started to escalate it to CISAS. Today a T-Mobile customer service rep called me. I explained the history. She apologized for not responding, said that my letter did not appear on my file and therefore possibly had not been received. I explained the history, she went through my file, apologized for the events, checked with her manager, and has arranged a refund of everything I've paid them since September 2009.

This is excellent customer service.

Date: 2011-01-28 05:23 pm (UTC)
From: [identity profile] far-gone.livejournal.com
wow. I'm shocked. good for you!

Date: 2011-01-28 05:25 pm (UTC)
From: [identity profile] emmabovary.livejournal.com
No, this is not excellent. This is just doing their job as they are paid to do.

Did not receive your letter? Bullshit. That's precisely what Delta just told me when I asked why my daughter's expenses related to the suitcase---lost for ONE month--had not yet been reimbursed. Unfortunately for this Delta person, I had a receipt that they DID get it. Liars.

Date: 2011-01-28 05:33 pm (UTC)
From: [identity profile] nickbarnes.livejournal.com
I'm just saying that this, today's interaction with T-Mobile, was excellent customer service. Not that their customer service in general has been any good.

Did that suitcase ever turn up? Did Delta have a fairy story about where it had been? I had a Delta nightmare in November.

Date: 2011-02-05 06:15 pm (UTC)
From: [identity profile] ijish.livejournal.com
I think the "excellent customer service" happened only because you were starting to escalate the matter. :)

Date: 2011-01-28 07:10 pm (UTC)
nwhyte: (belgium)
From: [personal profile] nwhyte
Good for you. Reminds me that I need to hassle Belgacom again.

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