nickbarnes: (Default)
[personal profile] nickbarnes
T-Mobile charged me money for a year without providing any service. I complained back in September, and received no reply. This week I started to escalate it to CISAS. Today a T-Mobile customer service rep called me. I explained the history. She apologized for not responding, said that my letter did not appear on my file and therefore possibly had not been received. I explained the history, she went through my file, apologized for the events, checked with her manager, and has arranged a refund of everything I've paid them since September 2009.

This is excellent customer service.

Date: 2011-01-28 05:23 pm (UTC)
From: [identity profile]
wow. I'm shocked. good for you!

Date: 2011-01-28 05:25 pm (UTC)
From: [identity profile]
No, this is not excellent. This is just doing their job as they are paid to do.

Did not receive your letter? Bullshit. That's precisely what Delta just told me when I asked why my daughter's expenses related to the suitcase---lost for ONE month--had not yet been reimbursed. Unfortunately for this Delta person, I had a receipt that they DID get it. Liars.

Date: 2011-01-28 05:33 pm (UTC)
From: [identity profile]
I'm just saying that this, today's interaction with T-Mobile, was excellent customer service. Not that their customer service in general has been any good.

Did that suitcase ever turn up? Did Delta have a fairy story about where it had been? I had a Delta nightmare in November.

Date: 2011-02-05 06:15 pm (UTC)
From: [identity profile]
I think the "excellent customer service" happened only because you were starting to escalate the matter. :)

Date: 2011-01-28 07:10 pm (UTC)
nwhyte: (belgium)
From: [personal profile] nwhyte
Good for you. Reminds me that I need to hassle Belgacom again.


nickbarnes: (Default)

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